Returns & Exchanges

LISA YANG offers a 14-day return policy from the date of delivery for all unworn, unwashed items in their original packaging with tags attached. We strive to ensure your luxury cashmere experience is seamless, providing easy global returns for your convenience.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original protective bags and shipping box, ensuring the pre-paid return label is clearly visible on the outside.

3

Ship the Item

Drop off your package at the nearest authorized courier point or schedule a collection through our logistics partner as indicated in your return email.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed to the original payment method within 5-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing